FAQs
Fashion never stops and neither do we. Have a question we can help with? Here’s how to reach out directly.
Customer Care Email
Please contact our customer care agents any time at hello@ashbygrey.com
PR Enquiries Email
Are you a publication, stylist, influencer, or creative looking to find out more about Ashby & Grey?
We endeavour to reply to all emails within 24 hours.
Ashby & Grey customer care is not operational over weekends and public holidays.
Do you offer worldwide shipping?
We ship worldwide with DHL tracked and insured shipping.
We currently have free worldwide shipping.
This is tracked express shipping that takes 5 - 12 days depending on your location.
Wonder how our clothes will fit?
At Ashby & Grey, we’ve got you covered! Our products are thoughtfully designed to flatter every shape and size.
If you’re unsure about sizing, check out our convenient sizing chart. And if your order isn’t the perfect fit, don’t worry our friendly Ashby & Grey fit experts are ready to help with no questions asked exchanges.
Is it possible to cancel my order?
We offer you the possibility to cancel your order, maximum 24 hours after it has been submitted.
Please reach out to our team at hello@ashbygrey.com
Can I return my order if it doesn't fit?
Yes, we offer 14 days to return your order for a refund if you are not satisfied with your purchase. Just reach out to our team at info@ashbygrey.com
The item I want is out of stock?
The good news is we have a team dedicated to re-stocking popular items within a few weeks of them selling out. Sign up to our newsletter to get notified when what you’re after is back on our (virtual) shelves.
